Customer Care

  • Ordering
  • My Account
  • Shipping
  • Sizing & Fit
  • Exchange Policy
  • Privacy Policy

When you are done with shopping, proceed to checkout by clicking on the “Shopping Bag” located on the top right corner. You’ll be able to view, update quantity and amend options of the items you have selected.

To remove an item, simply click on the “X” on the top right corner of the box that appears when you place your cursor over it. To remove all items, click on the “Clear Bag” button at the bottom.

Click on the “Checkout” button to place your orders. You will be required to:

  • Provide a shipping address

  • Select a delivery method

  • Select a payment method

  • Provide a billing address if it’s different from shipping address

 Verify that all information is correct and click on the “Place Order” button to submit your order for processing. You will receive an e-mail confirmation within approximately 24 hours.

Payments must be made within 48 hours or the order will be cancelled. You will also received an email notifications when payment is confirmed and when your order has been shipped.

Jean & Phyl Online is happy to provide free registered mail for all Singapore orders $100 and above. We strongly believe in making sure that your purchase reaches you safely and promptly, hence we only use trackable methods for our delivery. Most in-stock items will arrive at your doorstep in 4 – 7 business days after processing. 

Do let us know in the “Order Comment / Special Request” box on the payment page if you need your order to arrive earlier and we can try to arrange for an alternative. However, extra charges will apply. After your order has been sent, you will receive an email notification informing your of your package tracking number.

For more information on shipping, please contact us at jeanandphyl@gmail.com.

 

Measurements provided are round (circumference) and in inches*. As they do vary from pieces to pieces, please view the individualized size chart for more information.

 Our clothes are measured flat without stretching the fabric except for elastic bands which are stretched to get maximum girth.

  • Bust: Measure under your arms and around the fullest part of your bust

  • Waist: Measure around your natural waistline

  • Hips: Stand with your feet together and measure around the fullest part of your hips

Jean & Phyl  is pleased to offer a 7-day “No Questions Asked” one-time exchange and return policy*. We want you to love your purchases and if something isn’t right, do let us know. We aim to make your time with us a satisfied and memorable one.

 Simply contact us within 7 business days from the delivery date. Instructions on returning the item/s will be provided once your request has been confirmed.

 Terms & Conditions:

  • Returned items must be sellable condition with original tags, unwashed and unworn.

  • No refund of difference if price of the exchanged item is lower than the orignal item.

  • Jean & Phyl LLP is not responsible for lost or damaged packages. We recommend using a trackable service like registered mail to return your items.

  • Original and return shipping fees will not be reimbursed.

  • We are not liable for items purchased from third party and will not accede to any request for exchange.

Jean & Phyl LLP  respects your privacy, and we take great care in safeguarding the information in our possession. We collect your information in our stores and through our website in an effort to improve your shopping experience with us and to communicate about our products, services, contests and promotions.

 As described in this policy, we may share your information among our brands and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

 Email addresses collected on our site are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please contact us and we will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.